1300 916 108

Open Seminars - The Conflict Consultancy

Workplace Mediation & Conflict Resolution

The Conflict Consultancy offers a stimulating 1 day seminar that will assist professionals to explore workplace conflict and impart the essential principles and process of mediation. The facilitative mediation model and specific conflict resolution skills will be presented and practiced. This seminar is designed for HR & OD professionals, managers and staff that are wanting to increase their confidence in dealing effectively with workplace conflict.

The training attracts 7 CPD hours through the Australian Psychological Society (APS).

Learning outcomes

On completing the 1-day open seminar, delegates will be able to:

  1. Identify factors contributing to causes of workplace conflict and barriers to resolution
  2. Identify the different levels of conflict and four approaches to conflict situations
  3. Identify the conditions under which mediation is an appropriate intervention
  4. Identify the differences between mediation, conciliation and arbitration
  5. Identify in your role when you should or should not mediate a workplace dispute
  6. Identify the underlying concepts and principles of the mediation process
  7. Identify an understanding of the 5-stage mediation model
  8. Identify and demonstrate characteristics of a mindful mediator

Topics covered

Topics covered in the open seminars will include:

  1. Which conflicts can be mediated – how to identify when mediation is appropriate
  2. Where bullying and harassment sit with mediation
  3. Mediator skills & the 5 stage process
  4. Formal and informal use of mediation
  5. How to incorporate mediation into your role
  6. The difference between solo & co-mediation
  7. Alternative Dispute Resolution (ADR) Processes

Delegates will receive:

• a comprehensive training manual and a certificate on completion.
• a workplace DVD for delegates at a heavily discounted price of $125 (normally valued at $295).
• a post seminar consultation is available to assist with implementation of the mediation process within your workplace and /or further organisational conflict resolution requirements.

Investment / Price:

• Early Bird Registrations $539 including GST (2 months prior)
• Normal Registrations $594 including GST

Dates, Venues & Registration

NSW

SYDNEY: TBA 2014 | Fraser Suites Sydney – map | REGISTER »

9:00am – 4:30pm | CATERING Lunch, morning and afternoon tea will be provided.

VIC

MELBOURNE: TBA 2014 | The Blackman (Art Series) Hotel – map | REGISTER »

9:00am – 4:30pm | CATERING Lunch, morning and afternoon tea will be provided.

QLD

BRISBANE: TBA 2014 | Emporium Hotel Brisbane – map | REGISTER »

9:00am – 4:30pm | CATERING Lunch, morning and afternoon tea will be provided.

Share