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Workplace Conflict Resolution Services

What is conflict in the workplace? How do you know when an exchange or interaction at work has moved from a debate or disagreement to a conflict? What is the impact of a conflictual and unhealthy work culture on organisational productivity and success? 

Conflict often involves a perceived challenge to our goals, needs, values or identity. We experience a trigger point and an internal reaction that has an ongoing impact at both an intrapersonal and interpersonal levels. While conflict can be an opportunity for professional and organisational growth, it can also be destructive and limiting without the practice of conflict awareness and effective conflict resolution skills.

 The costs of unresolved conflict in the workplace may include:
• Stress/ Anxiety
• Absenteeism/ Loss of productivity
• Team & Organisational disunity/ Low staff morale
• Employee turnover/ HR & Management time & focus
• Sick leave/ Workers compensation claims & litigation

Unresolved conflict represents the largest reducible costs in many businesses, yet it remains largely unrecognised. Proactive and early intervention with appropriate conflict resolution services will enhance wellbeing within the organisation and lead to greater productivity.

The Conflict Consultancy is able to provide specialist consultants and customised services to assist with the following work situations:
• Resolving conflict or complaints
• Improving a difficult work relationship and restoring trust
• Overcoming difficult or ineffective communication
• Discussion of sensitive issues
• Enhancing the culture within a team or organisation

We are able to work with managers, staff or teams to support organisations with the resolution of conflict situations within the workplace. The Conflict Consultancy provides the following specialist workplace conflict resolution services :

Organisational Culture (OD)

What is Organisational Culture:

Organisation culture can be defined as ‘how things get done around here.’ It incorporates the values, shared beliefs, traditions and behaviours that make an organisation unique. Although difficult to define, it is often most felt by the new employee – the norms (both overt and covert) of what is and what is not acceptable in the workplace.

What we do:

Our initial role is to make a clear assessment of how staff/ management currently view the organisational culture – including both healthy and unhealthy aspects of the work culture. The Conflict Consultancy will then:
• View how the organisation’s goals / mission / values align with the current culture.
• Work with the organisation to create a clear plan of the strategies and the process required to realise a healthy, productive and conscious work culture.
• Reassess in a defined time to view how far the culture has transformed and possible future goals and strategies.

Your organisation will benefit by:

• Becoming an organisation with a conscious & healthy work culture.
• Creating a workplace whereby staff experience a positive work environment and enjoy coming to work.
• Realising further success due to the potent effect of a healthy workplace culture on performance, productivity, career satisfaction and workplace morale.

Team Facilitation

What is Team Facilitation:

Team Facilitation is working with teams to identify and clarify issues, concerns and strengths. It is a process of ‘getting things out on the table’ in a constructive and safe environment. Issues can be then be discussed, addressed and resolved. Team Facilitation also incorporates a focus on team culture by creating a vision and a process for realising this vision.

What we do:

Our role is to bring a clear, structured and transparent process to ensure team issues are identified. The Conflict Consultancy will then:
• Prepare team members/ management to ensure the facilitation process is constructive and productive.
• Facilitate a constructive dialogue for resolving issues and creating a blueprint for the vision of the team and its work culture.

Your team will benefit by:

• Clarifying, identifying and resolving issues within the team.
• Exploring and enhancing individual and team strengths.
• Realising the strategies and process to a create positive & constructive team vision/ culture. 

Workplace Mediation

What is Workplace Mediation:

Workplace mediation is a consensual and voluntary process in which discussion between the disputing parties is facilitated by a skilled mediator – providing the parties with a process to listen to one another, systematically identify their issues, develop options, consider alternatives and assist in reaching a mutually satisfactory resolution.

What we do:

Our role is to provide highly skilled and experienced impartial mediators to facilitate the 5 stage mediation process. The Conflict Consultancy mediator will ensure that:
• Both parties are given a fair and equal opportunity to speak and be listened to.
• The discussions are kept constructive in a controlled environment.
• The issues are negotiated with the aim of reaching workable agreements for the future.

Your organisation will benefit by:

• Resolving disputes between staff.
• Preventing escalation of workplace grievances and conflict.
• Reducing stress caused by ongoing conflict.
• Minimising time, costs and resources associated with unresolved workplace conflict.

Conflict Coaching

What is Conflict Coaching:

Conflict Coaching is a one-on-one process that enables the client to explore specific conflict situations in a safe space. The process  assists clients to gain insight, skills and knowledge in how to manage and transform their conflicts and disputes. Conflict Coaching facilitates individuals to develop creative, effective and constructive strategies to address the conflicts adversely impacting themselves, their work and the workplace.

What we do:

Our role is to provide highly skilled and experienced conflict coaches to facilitate the conflict coaching process. The Conflict Consultancy Coach will assist the employee by:
• Providing a safe and constructive environment to explore the conflict situation.
• Using a clear model and powerful questioning to elicit insight and strategies to manage current disputes.
• Offering a process that can be utilised to de-escalate and prevent future conflicts.

Your employees/ organisation will benefit by:

• Gaining greater confidence in dealing with conflict situations.
• Responding rather than reacting to future conflict situations.
• Preventing and de-escalating both current and future disputes
• Developing open and constructive communication/ relationships

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